Policy details
Circumstances with supporting documents to evidence the loss
Journey location, dates and original booking date
Total cost of booking and any refund
Advise any additional expenses, because of this loss
Confirm if any other trip or travel insurance
How you make a claim depends on the travel insurance product you’ve purchased. Please check your policy wording for the correct claims contact details and process for your cover.
If you need medical help while you’re abroad, call the emergency assistance number shown in your policy documents straight away.
All online claims notifications will be reviewed within 48 hours. Please complete as much information as possible so that we can help process your claim. To assist with the detail, please utilise the downloadable claim form below.
Broker submits your claim with insurers
A claim form may be asked for
Insurers will validate once all documentation presented
If accepted, insurers will present a settlement offer
Any limit of cover will be identified
Answers to questions that you might find useful. Can't find what you're looking for? Get in touch, our dedicated claims team will be happy to help.
Insurers will review all submitted information/documentation and confirm to us if the claim is accepted. When we receive this confirmation, we will update you. In the event a claim is not accepted we will be informed by the Insurer with their reasonings and discuss this direct.
Possibly, however difficult to confirm as other claims under the policy will be considered in addition, market conditions will also be relevant and until the claim settles reserves are applied based on information available at the time.
It is difficult to advise, and every claim is different. We will ensure we monitor your claim from report to ensure the claim is progressing. We will provide an update to you, when necessary.
This is the portion of the claim you are responsible for paying. Please refer to your policy schedule to identify the applicable excess.
Generally, insurers require you to report all matters as soon as you are aware, or the incident happens. Please consult your policy Terms & Conditions to confirm any specific requirements.
Insurers will confirm how they will issue your settlement, this can be via Bank Transfer or Cheque. We will confirm this with Insurers.
