Have your insurance policy number ready
Address and contact details
A description of the loss, including how and when it occurred
Photographs or videos if available of damage
Supporting documentation to assist with valuations or repairs
Crime reference if applicable
To report a home and contents claim, please fill in the form below.
Please have your policy number and details of the incident to hand when you get in touch.
Have a Lorega policy?
Please phone 0207 767 3072 to advise them of your claim
If you need to make a household claim in the evening or at the weekend, call 03456 019 611. Your call will be answered by Sedgwick, our claims handling partner.
You can also contact your insurer directly. Their claims number is in your policy documents.
All online claims notifications will be reviewed within 48 hours. Please complete as much information as possible so that we can help process your claim. To assist with the detail, please utilise the downloadable claim form below.
Download our Property Claims Form, complete the details and send back to our dedicated claims team.
Insurers may appoint a loss adjuster to investigate the claim
Once fully assessed, insurers will determine coverage and any settlement
Insurers will review whether “new for old”
Answers to questions that you might find useful. Can't find what you're looking for? Get in touch, our dedicated claims team will be happy to help.
Yes, there are typically limits to the amount that can be claimed on a property claim. The limits vary depending on the terms and conditions of the insurance policy. Insurance policies usually have a sums insured value, which is the maximum amount the insurer will pay out.
Possibly, however difficult to confirm as other claims under the policy will be considered in addition, market conditions will also be relevant and until the claim settles reserves are applied based on information available at the time.
It is difficult to advise, and every claim is different. We will ensure we monitor your claim from report to ensure the claim is progressing. We will provide an update to you, when necessary.
This is the portion of the claim you are responsible for paying. Please refer to your policy schedule to identify the applicable excess.
Generally, insurers require you to report all matters as soon as you are aware, or the incident happens. Please consult your policy Terms & Conditions to confirm any specific requirements.
